We build products you want to enjoy for many years!
2-Year Warranty
Our goal is to create the best treadmill workstations in the world, built to last. We're committed not just to quality that lasts a few years, but to setting the highest standards in treadmill workstations. That's why we offer a voluntary two-year warranty on our Walkolution 2 treadmill and TheraFloor surfaces, giving you peace of mind that your product will remain fully functional and free of defects. This commitment reflects our quality standards and is a step toward environmental sustainability, ensuring lasting value and reducing waste.
If you are a consumer in the European Union, you are also entitled to the statutory warranty (legal guarantee of conformity) of at least two years. Our voluntary warranty is provided in addition to these statutory rights and does not limit or affect them. Making a claim under our warranty is free of charge.
Scope of the Warranty
The warranty covers:
- Manufacturing defects / material defects
- Breaks or cracks rendering your product inoperable in whole or in part.
The warranty does not cover:
- Cosmetic blemishes, scratches, stains or normal wear and tear.
- Failures or breakages due to misuse, neglect or intentional damage.
- Products that Walkolution does not manufacture itself. Your statutory rights for these products remain unaffected.
The warranty period is two years and begins on the date of delivery.
Important Note: Used Walkolution Equipment
Our warranty applies to products purchased new or refurbished directly from Walkolution or from an authorized Walkolution dealer. It does not apply to Walkolution equipment bought second-hand from private sellers or other third parties.
The Warranty
If any part of your Walkolution product stops working or is defective within the warranty period, we will repair it or replace it with a fully functional product in the same or better condition. This means that the warranty does not cover cosmetic wear and tear that does not affect the safety or function of your product. We attach great importance to the fact that our products remain functional, because every Walkolution product not only contains valuable natural resources, but also more than 18 hours of committed manual work. If reasonable, we will provide you with an equivalent or better replacement from our inventory. All replacement products are quality tested and certified as fully functional and are covered for the remainder of your original warranty period.
Our Promise
Walkolution has earned an international reputation for manufacturing the highest quality products and providing the best customer service and we will always honor our end of the bargain. We expect our customers to keep their end of the bargain as well. Please do not take our warranty as a license to misuse, neglect or purposely damage your product. We also do not replace products that are stolen, lost or damaged by third parties, so we recommend insuring your belongings. We reserve the right to change this policy for future purchases; the warranty terms in effect at the time of your purchase continue to apply to your product.
Warrantor and How to Make a Claim
This warranty is provided by:
Walkolution GmbH
Gewerbestraße 1
97355 Wiesenbronn
Germany
Managing Director: Douglas G. Bayerlein
Commercial Register: District Court (Amtsgericht) Würzburg, HRB 14148
VAT ID: DE319417640
To make a claim, please contact our customer service at walkolution@woodway.de or +49 7621 9409990 (Mon–Fri, 9 am–5 pm CET). Please include your order number, a short description of the defect and, if possible, photos or a video. Our customer service will then let you know how to proceed.
Limitation of Liability
To the extent permitted by law, Walkolution is not liable for damage to your surroundings caused by using our products. This does not limit our liability for intent or gross negligence, for injury to life, body or health, or under mandatory product liability law, and it does not affect your statutory rights.